Refund Policy

At Azulera, we take pride in providing quality pieces and carefully fulfilling every order. Please review our refund policy before making a purchase.

​

1. All Sales Final

All purchases are considered final sale. We do not offer refunds for:

• Change of mind

• Incorrect size selected by the customer

• Preference changes after purchase

• Accidental orders placed by the customer

Please review product details, sizing information, and your order carefully before completing checkout.

​

2. Exceptions for Refunds or Replacements

Refunds, replacements, or store credit may be offered in the following cases:

• You received the wrong item

• Your item arrived damaged or defective

• Your order could not be fulfilled after payment was accepted

• Verified duplicate payment or billing error occurred

​

3. Reporting an Issue

If there is an issue with your order, please contact us within 48 hours of delivery.

Your message should include:

• Full name

• Order number

• Description of the issue

• Clear photos, if applicable

Requests made after this period may not be eligible for review.

​

4. Refund Review Process

Once your request is reviewed, Azulera will determine whether a refund, replacement, or store credit is appropriate based on the situation.

Approved refunds will be issued to the original payment method where possible.

​

5. Non-Refundable Situations

We reserve the right to deny refund requests involving:

• Normal wear and tear

• Damage caused after delivery

• Incorrect address provided by customer

• Missed deliveries or unavailable recipients

• Minor differences in color due to screen/device display settings

​​

6. Contact Us

For refund support or order concerns, please contact:

​

Azulera
azulerabb@gmail.com